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Operations Manager

Company: Courtyard by Marriott - Manhattan
Location: Manhattan
Posted on: January 18, 2023

Job Description:


Operations Manager



Reports to:

Assistant General Manager


Line Level Associates and Department Heads

FLSA Status:


SUMMARY: The purpose of an Operations Manager is to support executing the day-to-day s operations of the hotel, and assisting the Assistant General Manager in supervising the guest relations, reservation management, food and beverage restaurant operation activities, front desk, housekeeping in accordance with hotel policies and procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance in all areas of the hotel operations, keeping with the direction of the management team in efforts to uphold the culture of McNeill Hotel Company.


-Opens and closes the Food and Beverage department / Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
-Assists servers and hosts on the floor during meal periods and high demand times.
-Runs and reviews critical information contained in room operations reports.
-Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
-Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
-Ensures employees receive on-going training to understand guest expectations.
-Assists in ensuring that the team has the capabilities to meet expectations.
-Takes proactive approaches when dealing with employee concerns.
-Extends professionalism and courtesy to employees at all times proactively meeting the needs of the team operationally
-Understands the functions of the Food and Beverage, Laundry, and Housekeeping
-Understands employee positions well enough to perform duties in employees' absence.
-Operates all department equipment as necessary and reporting malfunctions.
-Ensures employees have the proper supplies, uniforms and name tags.
-Understands night audit procedures and being able to comprehend and utilize reports as necessary.
-Understands and complies with loss prevention policies and procedures.
-Communicates performance expectations employees in accordance with job descriptions for each position.
-Handles employee questions and concerns.
-Effectively schedules employees to business demands and tracks employee time and attendance.
-Assist in supervising same day selling procedures to maximize room revenue and property occupancy.
-Understands the impact of Room Operations on the overall property financial goals and objectives.
-Assists in performing required annual Quality audit with AGM & GD.
-Sets a positive example for guest relations.
-Interacts with guests to obtain feedback on product quality and service levels of hotel operations; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
-Other duties as assigned by the AGM / GM

Keywords: Courtyard by Marriott - Manhattan, Manhattan , Operations Manager, Executive , Manhattan, Kansas

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