Operations Manager
Company: Courtyard by Marriott - Manhattan
Location: Manhattan
Posted on: January 18, 2023
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Job Description:
Title:
Operations Manager
Department:
Operations
Reports to:
Assistant General Manager
Subordinates:
Line Level Associates and Department Heads
FLSA Status:
Non-Exempt
SUMMARY: The purpose of an Operations Manager is to support
executing the day-to-day s operations of the hotel, and assisting
the Assistant General Manager in supervising the guest relations,
reservation management, food and beverage restaurant operation
activities, front desk, housekeeping in accordance with hotel
policies and procedures. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in all
areas of the hotel operations, keeping with the direction of the
management team in efforts to uphold the culture of McNeill Hotel
Company.
ESSENTIAL DUTIES AND RESPONSIBILITES:
-Opens and closes the Food and Beverage department / Front Desk
shifts / Housekeeping and ensuring completion of assigned shift
checklist and other duties.
-Assists servers and hosts on the floor during meal periods and
high demand times.
-Runs and reviews critical information contained in room operations
reports.
-Ensures that goals are being translated to the team as they relate
to guest tracking and productivity.
-Understands employee and guest satisfaction results and
communicates game plans to address need areas and expand on the
strengths.
-Ensures employees receive on-going training to understand guest
expectations.
-Assists in ensuring that the team has the capabilities to meet
expectations.
-Takes proactive approaches when dealing with employee
concerns.
-Extends professionalism and courtesy to employees at all times
proactively meeting the needs of the team operationally
-Understands the functions of the Food and Beverage, Laundry, and
Housekeeping
-Understands employee positions well enough to perform duties in
employees' absence.
-Operates all department equipment as necessary and reporting
malfunctions.
-Ensures employees have the proper supplies, uniforms and name
tags.
-Understands night audit procedures and being able to comprehend
and utilize reports as necessary.
-Understands and complies with loss prevention policies and
procedures.
-Communicates performance expectations employees in accordance with
job descriptions for each position.
-Handles employee questions and concerns.
-Effectively schedules employees to business demands and tracks
employee time and attendance.
-Assist in supervising same day selling procedures to maximize room
revenue and property occupancy.
-Understands the impact of Room Operations on the overall property
financial goals and objectives.
-Assists in performing required annual Quality audit with AGM &
GD.
-Sets a positive example for guest relations.
-Interacts with guests to obtain feedback on product quality and
service levels of hotel operations; effectively responding to and
handles guest problems and complaints seeking assistance from
supervisor as necessary.
-Other duties as assigned by the AGM / GM
Keywords: Courtyard by Marriott - Manhattan, Manhattan , Operations Manager, Executive , Manhattan, Kansas
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