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Guest Services Associate

Company: Earth Fare
Location: Manhattan
Posted on: November 12, 2021

Job Description:

Job DetailsJob LocationFour Points By Sheraton Manhattan - Manhattan, KSPosition TypeFull-Time/Part-TimeJob CategoryCustomer ServiceThe Four Points by Sheraton Manhattan, KS is currently looking for hardworking, energetic, and passionate people to join our team in the role of Front Desk Agent. This is can either be a Full Time or Part Time opportunity with a fluctuation of days, evenings, and weekends. The salary for this position starts at $10.50 per hour, however, could be higher based on previous work experience.Hotel Front Desk Agents serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would like to meet you.Summary:The front desk agent is responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue.Essential Duties and Responsibilities:-- Check guests in and out of the hotel

  • Manage online and phone reservations
  • Post and rebate room, tax, and other miscellaneous charges to guest accounts
  • Able to handle hotel phone system, transfer calls, and take messages for guests and hotel staff
  • Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
  • Maintain daily an accurate inventory of available rooms
  • Coordinate with other departments to fulfill special guest requests
  • Communicate hotel facilities and services to guests at check-in
  • Must be able to provide information regarding local area facilities for guests
  • Provide information regarding the Brand Rewards program
  • Responsible for maintaining hotel key security system
  • Administer guest safe deposit boxes
  • Maintain cleanliness and orderliness of front desk and lobby area
  • Know how to properly handle wake-up calls
  • Open and close shifts - make accurate cash drops
  • Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
  • Distribute mail to guest boxes as well as to hotel staff.
  • Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
  • Track status of rooms used for site tours or out-of-order for maintenance
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and paymentsRequirements:Hotel Front Desk experience a plus.Ability to work flexible shifts including evenings, holidays and weekends.Excellent communication skills: Ability to communicate effectively with guests and associates.Computer literateHigh School graduate or GED equivalent

Keywords: Earth Fare, Manhattan , Guest Services Associate, Hospitality & Tourism , Manhattan, Kansas

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