Customer Service Representative
Company: VNS Health Home Care
Location: Manhattan
Posted on: June 20, 2022
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Job Description:
OverviewResponsibilitiesReceives, responds, and returns inbound
phone calls. Screens incoming telephone calls to determine customer
needs and to facilitate timely and appropriate services. Determines
customer needs and responds in a manner to ensure customer
satisfaction. Also coordinates, plans, and organizes the day-to-day
operations and administrative matters to support the goals and
objectives for the Branch. Assists in the coordination and
management of administrative matters and handles confidential
information. Works under general direction. Education: High School
Diploma or the equivalent work experience required. Bachelor's
Degree in Communications, English, Public Relations, Health Care or
related field, or the equivalent preferred. Experience: Minimum two
years of customer service experience, preferably in a health care
setting, required. Prior administrative, business or office
management experience required. Effective
oral/written/interpersonal communication skills required.Proficient
with personal computers, including Microsoft Windows: Word and
Excel required. Knowledge of Access preferred. Ability to
multi-task in a fast-paced environment required. Knowledge of
Health Care administration/terminology preferred. Bilingual skills
may be required as determined by operational
needs.Qualifications
Keywords: VNS Health Home Care, Manhattan , Customer Service Representative, Hospitality & Tourism , Manhattan, Kansas
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