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Lead Customer Service Specialist

Company: Purple Wave, Inc.
Location: Manhattan
Posted on: November 16, 2022

Job Description:

*About Purple Wave*

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest. We have over 200 employees, nearly doubling in size in the last two years. While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.

Purple Wave empowers its employees to solve problems effectively in a family-run business culture. We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave is recruiting for a motivated self-starter as a Lead Customer Service Specialist working with a team of highly motivated professionals in the Customer Service Team. Compensation and benefits include: an hourly wage, paid bi-weekly plus a monthly bonus plan, a 401(k) retirement plan, health, dental, vision, and life insurance, vacation and holiday pay.

*Purple Wave Auction Core Values: *

*TRUST: We are trustworthy---.*Our business depends upon our integrity and our customer's ability to *trust* PurpleWave and its people: to enforce a *fair, transparent* unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are *transparent, accountable* and *fair*.

*TEAM: WE ARE A TEAM---.*We *respect, support and appreciate and inspire* each other; We *communicate* and *follow-through*; We *need each other*. We do our best work when we work together.

*CARE: WE CARE---.*We *care for our customers*. We look out for their best interests. We *work hard* for them. We *"go the extra mile"*.

*PASSION: WE ARE PASSIONATE---.*We are* positive, *we are* enthusiastic, *we take* pride in our work, we own our responsibilities and we deliver; *When we see problems, we fix them. *We learn from our mistakes. *We* improve ourselves and Purple Wave every day; *We believe* Purple Wave *can be the best marketplace for used equipment and we are committed to make it happen.


The customer service lead is responsible to offer support to all team members throughout the day, and be willing to guide, redirect and challenge them to succeed in their roles. Use a positive attitude to constantly influence the team to thrive in a successful environment. Be responsible for communicating information to team members as needed; as well as communicating with the team manager any concerns or suggestions on the team's behalf. Have the ability to prioritize daily work load, maintain composure in all situations, display professional demeanor, adjust to change, problem solve, work independently and remain focused with attention to detail. Ability to convey our values through all interactions with customers and team members. Address any customer concerns or complaints and be able to provide appropriate solutions and work together to solve the issue.

Purple Wave is recruiting for a motivated self-starter to assist in the day-to-day operations, initial and on-going training of departmental teammates and providing support for the Customer Service Manager. Compensation and benefits include an hourly wage paid bi-weekly, participation in the monthly bonus program, a 401(k) retirement plan, health, dental, vision, and life insurance, vacation and holiday pay.


Job Type: Full-time

Keywords: Purple Wave, Inc., Manhattan , Lead Customer Service Specialist, Hospitality & Tourism , Manhattan, Kansas

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