Lead Customer Service Specialist
Company: Purple Wave, Inc.
Posted on: November 16, 2022
*About Purple Wave*
Purple Wave Auction is the largest no-reserve Internet auction
company in the Midwest. We have over 200 employees, nearly doubling
in size in the last two years. While working at Purple Wave, you
will have the opportunity to help our mission of being the easiest,
most straightforward place to buy and sell used equipment.
Purple Wave empowers its employees to solve problems effectively in
a family-run business culture. We provide opportunities for
continued education as you grow your career with tuition
reimbursement. We have a generous benefits package in one of the
fastest-growing companies in the area.
Purple Wave is looking for an enthusiastic person to join our
growing team to support our customers as we bring our values of
Trust, Team, Care and Passion to them.
Purple Wave is recruiting for a motivated self-starter as a Lead
Customer Service Specialist working with a team of highly motivated
professionals in the Customer Service Team. Compensation and
benefits include: an hourly wage, paid bi-weekly plus a monthly
bonus plan, a 401(k) retirement plan, health, dental, vision, and
life insurance, vacation and holiday pay.
*Purple Wave Auction Core Values: *
*TRUST: We are trustworthy---.*Our business depends upon our
integrity and our customer's ability to *trust* PurpleWave and its
people: to enforce a *fair, transparent* unreserved auction
marketplace; to safeguard their bidding information; to give a full
effort on behalf of their asset(s); We are *transparent,
accountable* and *fair*.
*TEAM: WE ARE A TEAM---.*We *respect, support and appreciate and
inspire* each other; We *communicate* and *follow-through*; We
*need each other*. We do our best work when we work together.
*CARE: WE CARE---.*We *care for our customers*. We look out for
their best interests. We *work hard* for them. We *"go the extra
*PASSION: WE ARE PASSIONATE---.*We are* positive, *we are*
enthusiastic, *we take* pride in our work, we own our
responsibilities and we deliver; *When we see problems, we fix
them. *We learn from our mistakes. *We* improve ourselves and
Purple Wave every day; *We believe* Purple Wave *can be the best
marketplace for used equipment and we are committed to make it
The customer service lead is responsible to offer support to all
team members throughout the day, and be willing to guide, redirect
and challenge them to succeed in their roles. Use a positive
attitude to constantly influence the team to thrive in a successful
environment. Be responsible for communicating information to team
members as needed; as well as communicating with the team manager
any concerns or suggestions on the team's behalf. Have the ability
to prioritize daily work load, maintain composure in all
situations, display professional demeanor, adjust to change,
problem solve, work independently and remain focused with attention
to detail. Ability to convey our values through all interactions
with customers and team members. Address any customer concerns or
complaints and be able to provide appropriate solutions and work
together to solve the issue.
Purple Wave is recruiting for a motivated self-starter to assist in
the day-to-day operations, initial and on-going training of
departmental teammates and providing support for the Customer
Service Manager. Compensation and benefits include an hourly wage
paid bi-weekly, participation in the monthly bonus program, a
401(k) retirement plan, health, dental, vision, and life insurance,
vacation and holiday pay.
Job Type: Full-time
Keywords: Purple Wave, Inc., Manhattan , Lead Customer Service Specialist, Hospitality & Tourism , Manhattan, Kansas
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