Temporary PC Customer Service
Company: Farm Bureau Financial Services
Posted on: September 15, 2022
Temporary Customer Service Associate Do you pay great attention
to detail, and have strong organizational and multi-tasking skills?
Do you possess a positive "can-do, will-do" attitude, strong
initiative and are passionate about delivering excellent customer
service? Would you like to join a company that cares about
employees and invests in you through continued training and
education? Do you have strong initiative? If so, this Temporary
Customer Service Associate opportunity may be a great fit for
you!What You'll Do: Our ideal candidate is team oriented and highly
motivated, projecting a positive image of Farm Bureau by providing
exceptional first call resolution service to our agents, and
customers from our inbound contact center. You will work closely
with our agents, client/members and underwriters to process policy
changes. It's key that you understand and implement a standard of
service that will result in a consistent, positive customer
experience by focusing on the relationship at each interaction. You
- Handle processing functions for policy service requests, and
cancellations for business owners, commercial package, workers
compensation, and umbrella policies.
- Assist with support for storm claims, both via phone and
- Review submitted materials for completeness and accuracy;
perform follow-ups as needed with agent, underwriting,
client/members and third-party vendors for information.
- Research and respond to inquiries from agents or client/members
regarding coverages, billing, premium rating, claims, and
systems.What It Takes to Join Our Team:
- High school diploma or equivalent required plus one year of
relevant experience is preferred.
- Knowledge of property/casualty insurance products is helpful;
however we do offer an excellent on-the-job training program.
- Exceptional customer service skills are required, including
strong verbal communication and business professional writing
- Flexibility to organize and process work to meet Farm Bureau
standards with limited supervision under tight deadlines, with high
accuracy and attention to detail.
- Strong computer skills are required in order to quickly learn
our multiple systems. MS Office is preferred; keyboard skills of 45
- 50 NWPM.
- Considering full or part time hours with flexibility based on
our operating hours from our office in Manhattan, KS. Available
hours of operation are all Central Time as follows: Mon-Fri: 7:00
AM to 9:00 PM; Sat: 7:30 AM to 5:00 PM; Sun 10:00 AM to 5:00 PM.If
you're interested in joining a company that has a long history of
stability and appreciates employees, provides growth and
professional development opportunities, we invite you to apply
today! Farm Bureau....where the grass really IS greener!Work
Authorization/Sponsorship Applicants must be currently authorized
to work in the United States on a full-time basis. We are not able
to sponsor now or in the future, or take over sponsorship of, an
employment visa or work authorization for this role. For example,
we are not able to sponsor OPT status.
Keywords: Farm Bureau Financial Services, Manhattan , Temporary PC Customer Service, IT / Software / Systems , Manhattan, Kansas
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