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Intake Coordinator

Company: PAWNEE MENTAL HEALTH SERVICES INC
Location: manhattan
Posted on: May 3, 2021

Job Description:

Job DetailsLevelUndisclosedJob LocationManhattan - (Houston St) - Manhattan, KSRemote TypeN/APosition TypeFull TimeEducation LevelUndisclosedSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftUndisclosedJob CategoryUndisclosedDescriptionEssential Job Functions:As a referral's initial contact for services, provide excellent customer service which includes an accommodating, Hospitable, friendly and patient attitude, and listening and communicating effectively, efficiently and compassionately.Is knowledgeable of and able to explain online registration availability, Able to receive and process new service inquiries for all 10 county offices.Works with the office managers to maintain current roster of credentialed therapist by availability and preferred population served.Accepts referrals electronically via DocuSign, by phone or in person, reviews information for completeness, schedules initial administrative intake appointments and prepares forms for collection of information, including any special notations regarding financial eligibility.Conduct administrative interview to gather needed demographic, medical and financial information from the client or responsible representative, Notifies client of their current eligibility status and enters same into CT|One. Utilizes agency resources to confirm eligibility status is based on the most current benefit information available.Is knowledgeable and able to explain monthly payment and or sliding fee scale options and application procedures. Obtains confidential proof of income and expenses from client when applicable. explain fees, insurance and payment obligations to client or responsible representative. collect and verify income information and establishes clients eligibility for sliding fee when appropriate.Determines payment due at the time of service, informs client and updates the electronic health record to communicate this information to applicable staff as applied to start of and end of treatment services.Arranges for and communicates need for prior authorization of services when required and when a change in services occurs where prior authorizations is needed by the payer source.Responds to notice received from client service reps when payment was not obtained at the time of service and provides notice to clinical treatment team so goal or intervention strategy can be developed with client.Obtains signed advance beneficiary notice at the time of initial intake when indicated and when additional services are requested yet deemed non covered by clients current benefit plan.Uphold confidentiality of client information ensure information is shared on a need to know basis only within Pawnee. Sans related protected health info related to treatment and payment for services to electronic health records.Provide administrative assistance and information to facilitate access and orientation to the agency and the services Pawnee provides.Refer clients who are in crisis immediately to Pawnee therapist.Receives and processes information concerning changes in benefits and enters new client information into the electronic health record accurately within two business days of receipt.Works as a team member and participate in cross training to help control fluctuating workloads or staff shortages.Maintains and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.Communicates effectively and proactively between programs to foster a positive client experience.Adheres to the standards, policies and instructions established by PMHS Policy and Procedures and any applicable ethical codes within field of employment.Reviews and complies with the Pawnee Code of Conduct outlined in the employee handbook.Other Job Functions:Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.QualificationsQualifications: To perform this job satisfactorily, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: PAWNEE MENTAL HEALTH SERVICES INC, Manhattan , Intake Coordinator, Other , manhattan, Kansas

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