Operations Supervisor

Company: Courtyard by Marriott Manhattan KS
Location: Manhattan
Posted on: November 22, 2021

Job Description:

Front Desk Supervisor: Department: Operations Reports to: General Manager Subordinates: Front Office Staff SUMMARY: Coordinates front office responsibilities, provides support to the General What's in it for you:

• PTO
• Paid Vacation after 1 year of service
• 401K
• Medical/Dental/Vision Insurance options
• Short and Long Term Disability options
• Employer paid life insurance with additional coverage options
• Employee Travel Program Manager and acts as property Manager on Duty when assigned.ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manage and monitor activities of front desk agents to ensure adherence to standards
  • of excellence and to the guidelines set in the employee handbook, hotel policies and
  • procedures, coaching, training and correcting where needed
  • Maintain a professional and high-quality service oriented environment always
  • Act as manager on duty for the hotel, dealing with complaints, problem-solving,
  • disturbances, special requests and any other issues that may arise
  • Provide front office training to desk agents as directed by General Manager
  • Assist in scheduled front desk staff within budget guidelines.
  • Responsibility for managing operating expenses and purchasing for the department
  • Coordinate daily responsibilities of front desk agents and observes performance
  • Assist in conducting department meetings keeping staff informed of all activities in
  • the hotel, reinforcing standards of excellence and promoting a formidable team
  • atmosphere and culture
  • Accurate and complete adherence to bank records, account receivables/payables and
  • other procedures to ensure accurate and timely collections
  • Performs functions of front desk agent as scheduled by General Manager
  • Assists with sales and marketing efforts of directed
  • Follows company policies and procedures
  • Other duties as assigned QUALIFICATIONS:Education/Experience: High School Diploma or GED equivalent. A minimum of sixmonths of supervisory experience in hotel front office operations. Skills:
    • Customer service
    • Interpersonal skills
    • Attention to detail
    • Time management
    • Ability to monitor staff activities and accomplishment of tasks
    • Adaptability
    • Proficient communication
    • Decision making
    • Ability to read, write, and speak the English language Working Conditions:
      • Will be required to work nights, weekends and holidays Will be required to work in a fast-paced environment
      • Advanced experience with personal computers and related software applications RELATIONSHIPS:Internal: General Manager, Assistant General Manager, Peers, Chief Engineer, SalesManager, line level associates, and Field Operations at the corporate levelExternal: Vendors - For purchasing, accounts receivable and accounts payableGuests - To provide customer service PHYSICAL/COGNITIVE ACTIVITIES:This description of physical and mental activities is not intended to describe essential jobfunctions. Rather, its purpose is to give the job applicant a feel for the physical and mentalactivities of the job to the end that an applicant with a disability can determine whether he orshe will be able to do this job either with or without accommodations. The major responsibility in this position is to manage staff and procedures efficiently asit pertains to the front office of the hotel. This person must understand the practices,techniques, and technologies required in the work they are performing or monitoring.While performing the duties of this job, the employee is frequently required to stand; walk; sit;bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verballyand hear. Vision abilities required by this job include close vision to computer screens. Theemployee is occasionally required to use a sense of smell. The employee could be required tolift and or carry boxes up to 15 pounds. Reading and writing abilities are utilized to document or record all tasks delegated andcompleted, to order supplies, enter in reservations, submit reports or to read and understandsensitive cash handling materials. Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significantportion of the time. This person will need to be able to react quickly in emergency situations and make decisionsthat may involve the safety of others or a great amount of money. Please note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without notice. JB.0.00.LN

Keywords: Courtyard by Marriott Manhattan KS, Manhattan , Operations Supervisor, Other , Manhattan, Kansas