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Operations Supervisor

Company: Courtyard by Marriott Manhattan KS
Location: Manhattan
Posted on: November 23, 2021

Job Description:

Front Desk Supervisor:

Department: Operations

Reports to: General Manager

Subordinates: Front Office Staff

SUMMARY: Coordinates front office responsibilities, provides support to the General

What's in it for you:


Paid Vacation after 1 year of service


Medical/Dental/Vision Insurance options

Short and Long Term Disability options

Employer paid life insurance with additional coverage options

Employee Travel Program

Manager and acts as property Manager on Duty when assigned.

Manage and monitor activities of front desk agents to ensure adherence to standards

of excellence and to the guidelines set in the employee handbook, hotel policies and

procedures, coaching, training and correcting where needed

Maintain a professional and high-quality service oriented environment always

Act as manager on duty for the hotel, dealing with complaints, problem-solving,

disturbances, special requests and any other issues that may arise

Provide front office training to desk agents as directed by General Manager

Assist in scheduled front desk staff within budget guidelines.

Responsibility for managing operating expenses and purchasing for the department

Coordinate daily responsibilities of front desk agents and observes performance

Assist in conducting department meetings keeping staff informed of all activities in

the hotel, reinforcing standards of excellence and promoting a formidable team

atmosphere and culture

Accurate and complete adherence to bank records, account receivables/payables and

other procedures to ensure accurate and timely collections

Performs functions of front desk agent as scheduled by General Manager

Assists with sales and marketing efforts of directed

Follows company policies and procedures

Other duties as assigned

Education/Experience: High School Diploma or GED equivalent. A minimum of six
months of supervisory experience in hotel front office operations.


Customer service

Interpersonal skills

Attention to detail

Time management

Ability to monitor staff activities and accomplishment of tasks


Proficient communication

Decision making

Ability to read, write, and speak the English language

Working Conditions:

Will be required to work nights, weekends and holidays Will be required to work in a fast-paced environment

Advanced experience with personal computers and related software applications

Internal: General Manager, Assistant General Manager, Peers, Chief Engineer, Sales
Manager, line level associates, and Field Operations at the corporate level
External: Vendors - For purchasing, accounts receivable and accounts payable
Guests - To provide customer service

This description of physical and mental activities is not intended to describe essential job
functions. Rather, its purpose is to give the job applicant a feel for the physical and mental
activities of the job to the end that an applicant with a disability can determine whether he or
she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as
it pertains to the front office of the hotel. This person must understand the practices,
techniques, and technologies required in the work they are performing or monitoring.
While performing the duties of this job, the employee is frequently required to stand; walk; sit;
bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally
and hear. Vision abilities required by this job include close vision to computer screens. The
employee is occasionally required to use a sense of smell. The employee could be required to
lift and or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and
completed, to order supplies, enter in reservations, submit reports or to read and understand
sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant
portion of the time.

This person will need to be able to react quickly in emergency situations and make decisions
that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.

Keywords: Courtyard by Marriott Manhattan KS, Manhattan , Operations Supervisor, Other , Manhattan, Kansas

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