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Match Support Specialist

Company: Kansas Big Brothers Big Sisters
Location: Manhattan
Posted on: January 15, 2022

Job Description:

About Kansas Big Brothers Big Sisters (KSBBBS):
KSBBBS is a mission-driven, modern, inclusive, and forward-thinking organization proven to make a positive impact on the lives of children facing significant adversity. We provide the youth in our program with enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever.

KSBBBS strives to be a results-only work environment with rewarding work/life synergy that creates team success through autonomous individual goal-based work. We foster a work environment that's inclusive and diverse where we want every person to be themselves. Every idea and perspective is valued and both our work, and our hiring, is focused on developing great teams of unique individuals.

Applicants representing diversity, minorities, women, and with differing abilities remain at the forefront of our mind throughout the hiring process. KSBBBS does not discriminate against, and encourages, all applicants meeting job qualifications regardless of age, race, color, religion, ethnicity, gender identity or expression, sexual orientation, national origin, disability, ability, veteran or marital status.

About this position:
Job Title: Match Support Specialist
Location: Manhattan, KS
Minimum Education Requirement : Bachelor's degree

Position Summary
Within our results-only work culture that's rooted in mission & service, the main role of a Match Support Specialist (MSS) is to build a relationship with the Big, Little and parent/guardian to ensure the best quality support for all matches; this is done by providing coaching, encouragement, and advice to matches via phone, email, and/ or in person. Relationship building is at the heart of a the MSS role.
Each MSS must work closely with their team and supervisor to forge relationships collectively and individually with program participants in ways that provide the best services to youth in our programs and meet both individual and team goals.

ESSENTIAL RESPONSIBILITIES
Match Supervision
Coordinating match meetings, contacts, supervision, and closures within the organizational guidelines
Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented match files in the agency database.
Participate in For Kids' Sake, group activities, Big for a Day events, recruitment, and other activities important to the advancement of the agency's mission.
Represent KSBBBS at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program.
Make timely referrals to appropriate agencies when problems are encountered.

Youth Enrollment
Conduct home visits and face-to-face interviews with youth & parents/guardians.
Complete needs assessments and intakes on Little Brother/Little Sister applicants.
Process children screening, including parent permission forms and interviews.

Volunteer Enrollment
Interview applicants desiring to be a Bigs; select and match suitable candidates.
Conduct volunteer screening including background checks & reference calls.
Conduct home visits and face-to-face interviews with the potential Bigs.
Compile interview information in preparation for evaluation and recommendations.
Conduct file showings & make collateral contacts as required.

QUALIFICATIONS
Bachelor's degree required.
Previous customer service experience preferred
Previous work with populations facing adversity a plus
Knowledgeable in Microsoft Office and database programs/Salesforce preferred
Strong verbal and written skills
Excellent time management, organizational, and multi-tasking skills
Fluency in Spanish a plus & incentivized
Must have a valid driver's license and auto insurance with employee's name listed as a vehicle operator

SKILLS AND ABILITIES
Patience with a confident and calming presence
The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
Attentiveness
Clear communication skills
Ability to "read" applicants beyond the spoken word
Ability to handle stressful situations
Ability to follow-through and follow-up in a timely manner
Goal oriented with a desire to achieve and grow professionally

Keywords: Kansas Big Brothers Big Sisters, Manhattan , Match Support Specialist, Other , Manhattan, Kansas

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