Customer Experience Representative
Company: Farm Bureau Financial Services
Posted on: September 20, 2022
Customer Experience Representative IAre you passionate about
delivering excellent customer service and are customer focused?
Would you like to join a company that cares about employees, has a
competitive pay scale, and invests in you through continued
training and education? Do you have strong initiative and the
ability to work well independently? If so, this Customer Experience
Representative opportunity may be a great fit for you!Who We Are:
At Farm Bureau Financial Services, our client/members can feel
confident knowing their family, home, cars and other property are
protected. We value a culture where integrity, teamwork, passion,
service, leadership and accountability are at the heart of every
decision we make and every action we take. We're proud of our more
than 80-year commitment to protecting the livelihoods and futures
of our client/members and creating an atmosphere where our
employees thrive.What You'll Do: If you're passionate about helping
others, we may have the perfect opportunity for you to be a part of
our effort to protect the livelihoods and futures of our customers.
Our ideal candidate is team oriented and highly motivated,
projecting a positive image of Farm Bureau by providing exceptional
first call resolution service to our agents, and customers from our
inbound contact center. Areas in which we provide service include
billing assistance, policy service, system support and professional
response to inquiries. Maintaining professional and productive
relationships with our agency force, customers, and internal
departments to ensure the aims and objectives of Farm Bureau are
achieved is imperative, as well as providing them a standard of
service that results in a consistent, positive experience by
focusing on the relationship at each interaction.What It Takes to
Join Our Team:
- High school diploma or equivalent required. Associate degree or
1 year of relevant experience preferred.
- Strong customer service skills are required, including solid
verbal communication and business professional writing skills.
- Must have initiative and ability to work independently.
- Strong computer skills are required in order to quickly learn
our multiple systems. MS Office is preferred.
- Must have basic math skills and ability to learn basic
knowledge of insurance products.
- Must work from our office in Manhattan, Kansas, West Des Moines
Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state
office. During training, hours are 8am-4:30pm for the first
approximately 10-12 weeks. Then, your schedule after training may
vary based on business need - to be determined. Your assigned shift
will be between 7am-9pm, Monday through Friday with a prescheduled
designated weekend rotation. What We Offer You: When you're on our
team, you get more than a great paycheck. We offer an enhanced 401K
with a match, low cost health, dental, and vision benefits, and
life and disability insurance options. We also offer paid time off,
including holidays and volunteer time and teams who know how to
have fun. Add to that an onsite wellness facility and cafeteria.
Farm Bureau....where the grass really IS greener!If you're
interested in joining a company that appreciates employees,
provides growth and professional development opportunities and
offers great benefits, we invite you to apply today!
Keywords: Farm Bureau Financial Services, Manhattan , Customer Experience Representative, Other , Manhattan, Kansas
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