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Accounts Receivable Associate

Company: GTM Sportswear
Location: Manhattan
Posted on: January 1, 2019

Job Description:

Overview The Accounts Receivable Associate position is responsible for establishing and maintaining working relationships with our customers by communicating via email and telephone. This position will provide effective customer service for all internal and external Champion customers by utilizing in-depth knowledge of company billing and invoicing information and procedures. Responsibilities Ensures professionalism and politeness with every customer by assisting them with their questions or concerns regarding placed orders, invoicing, and billing Directs customers to appropriate department based on the specific request or situation Communicates with supporting departments to ensure continuous customer satisfaction Communicates with appropriate staff or supervisor when concerns or issues arise Corresponds with customers by phone, email, and voicemail Participates in call evaluations Completes position specific training plan, and engages in continuous development utilizing a developmental plan Upholds Champion's Vision, Mission, and Values by "Making it Personal" during every interaction and process with all departments and team members Works with all departments, and all employees, to uphold company values of delivering a dedicated, caring team, driven by passion and integrity Enter customer refunds into refund database Update tax exempt status of customer accounts Process customer credit card payments Completes customer account analysis and resolution Qualifications Minimum Education and Experience Required: High School Diploma or equivalent 6 months to one year of related customer service experienced preferred Comfortable with a team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility Working knowledge of MS Office (Word, Excel, Outlook) Excellent verbal, written, and interpersonal communication skills Ability to work independently on assigned tasks as well as to accept direction on given assignments Ability to work collectively with a team To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status EOE/AA: Minorities/Females/Veterans/Disabled Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly: Telephone: 877.999.5553 Email: HBI_TAhanes.com

Keywords: GTM Sportswear, Manhattan , Accounts Receivable Associate, Other , Manhattan, Kansas

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