ManhattanRecruiter
the smart solution for Manhattan jobs

Help Desk Specialist (IT)

Company: KS StateBank
Location: Manhattan
Posted on: February 10, 2019

Job Description:

Do you have IT help desk or customer service experience? Are you detail-oriented and a good communicator? If so, KS StateBank has an opportunity for you. We're looking for someone to join our IT team as a Help Desk Specialist at our Westloop branch in Manhattan.

The Help Desk Specialist will work in a customer service oriented environment and will be responsible for providing technical support to users in an efficient and accurate manner. This position will answer questions and resolve technical problems within assigned topical or functional areas in person, by telephone or electronically.



ESSENTIAL FUNCTIONS:



  • Utilize excellent customer service skills and strive to exceed users' expectations

  • Respond to user inquiries regarding computer software and/or hardware operational issues and take appropriate actions to resolve related problems

  • Track, route, and monitor open help desk tickets to ensure that issues are worked and resolved in a timely manner

  • Work within a team environment to properly and timely escalate unresolved issues to appropriate technical staff

  • Install and perform non-mission critical repairs to hardware, software or peripheral equipment, following design or installation specifications

  • Set up equipment for employee use, performing or ensuring proper installation of hardware and software

  • Maintain inventory of all Bank computing and data communications equipment

  • Manage user creation and PC deployment for new employees using standard hardware, images and software

  • Provide support to remote users

  • Assist with administration of mobile device management

  • Assist in managing vendor relationships to ensure service levels and contract requirements are maintained

  • Assist in other areas, such as risk assessment preparation, vendor management and/or server log management, at the direction of the IT Director

  • Provide after-hours support on a rotating basis with other IT employees

  • Perform other job related duties or special projects as assigned

  • Comply with all relevant Bank policies



    EXPERIENCE & QUALIFICATIONS:



    • Associate's degree required; Bachelor's degree preferred in IT-related field of study

    • One to two years applicable industry experience preferred

    • IT help desk and/or customer service experience preferred

    • Working knowledge of Active Directory, Windows Operating Systems and Microsoft products; certifications preferred

    • Valid Driver's license



      TECHNICAL SKILLS & ABILITIES:



      • Technical competency

      • Analytical and detail-oriented

      • Effective communicator

      • Effective listening skills

      • Advanced troubleshooting and multi-tasking skills

      • Sound judgment

      • Customer service focused





        Employee benefits include 401k, health, dental and vision insurance and paid time off. Equal opportunity employer.
        recblid 17stj4admec1arorr207lu8kze16t2

        Keywords: KS StateBank, Manhattan , Help Desk Specialist (IT), Other , Manhattan, Kansas

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Other Jobs


Current College Students - Stores Executive Intern East Los Angeles County
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Topeka
Posted on: 02/19/2019

Custodian (2nd Shift)
Description: Overview Responsible for a variety of custodial duties to maintain the cleanliness and orderliness of all rooms and facilities. This position is part time, approximately 20 hours per week between the
Company: GTM Sportswear
Location: Manhattan
Posted on: 02/20/2019

Do you want to work from home?
Description: Are you looking to work from home and spend more time with your family and be there when they need you the most I personally started my search for an opportunity to work from home back in January 2008. (more...)
Company: Professional Career Advantage
Location: Olathe
Posted on: 02/20/2019


Teaching Position Available To Recent Grads - Earn Up To 58K!
Description: Job Description br br Applications for the upcoming deadline should be submitted no later than Friday, February 1st, 2019. br br Who We Are br br Teach For America TFA is a leadership (more...)
Company: Teach For America
Location: Topeka
Posted on: 02/19/2019

Benefit Consultants - Telecommute
Description: Work remotely for the nation's largest provider of discount health benefits. Our company has
Company: Ameriplan
Location: Topeka
Posted on: 02/20/2019

Teaching Position Available To Recent Grads - Earn Up To 58K!
Description: Job Description br br Applications for the upcoming deadline should be submitted no later than Friday, February 1st, 2019. br br Who We Are br br Teach For America TFA is a leadership (more...)
Company: Teach For America
Location: Olathe
Posted on: 02/19/2019

91J Quartermaster and Chemical Equipment Repairer
Description:
Company: Army National Guard
Location: Manhattan
Posted on: 02/20/2019

Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 45 million homeowners
Company: HomeAdvisor
Location: Topeka
Posted on: 02/19/2019

Call Center In Texas Is Hiring
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Lawrence
Posted on: 02/20/2019

Screen Print Machine Operator 1
Description: OverviewThe primary responsibility of a Screen Print Machine Operator is to ensure orders in the Screen Print department are embellished accurately, on time and in accordance with Champion quality standards. (more...)
Company: GTM Sportswear
Location: Manhattan
Posted on: 02/20/2019

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Manhattan RSS job feeds