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IT Consultant (Tier II Support)

Company: Kansas State University
Location: Manhattan
Posted on: May 11, 2019

Job Description:

About This Role:This position provides Tier II support and service restoration for daily operations and projects in a complex, distributed computing environment for the counties in the Northeast K-State Research and Extension offices.The IT Consultant performs a broad range of IT support services: PC and Mac, mobile device, software, and basic network support. Work assignments include troubleshooting for multiple components (e. g. operating systems, hardware, basic network) and integration of components, as well as requiring proficiency with the service bundle (e. g. file sharing, back up, security, etc.).Leads project implementations such as upgrades to workstations; planning, testing, and deploying hardware; and ensuring integration with central services and university policies and procedures.Other duties this position is responsible for:

  • Work request coordination
  • Technical - Software and Operating Systems
  • Technical - Hardware
  • Distributed Application Development
  • Research and DevelopmentThe individual is part of the desktop support team that builds relationships with more than 30 units and 2000+ workstations and is responsible for using the appropriate tools to communicate with customers. Collaborates with team members to continuously improve systems and services.The position is located in Umberger Hall on Kansas State University's main campus (Manhattan, KS).Why Join Us:The Information Technology Assistance Center (iTAC) is the first point of contact for information technology needs on campus and is part of user services for campus including the IT Help Desk, Operations Center, university telephone operators, support for audiovisual environments, desktop support, technical training and consultation, instructional design, equipment checkout, and university computing labs.We Support Diversity and Inclusion:Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the What You ll Need to Succeed:Minimum Requirements:
    • High School Diploma (or work equivalent)
    • Two years of relevant experiencePreferred Qualifications:
      • Bachelor's Degree, or three years of related coursework or employment experience in information technology
      • Three years experience in desktop support, help desk, and/or technical support environment
      • Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understand the relationship between the hardware and the operating system)
      • Analytical and problem-solving skills to troubleshoot system problems
      • Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical public
      • Demonstrated customer service skills
      • Works independently and use independent judgment in troubleshooting and the ability to work as part of a team
      • Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)

Keywords: Kansas State University, Manhattan , IT Consultant (Tier II Support), Other , Manhattan, Kansas

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