ManhattanRecruiter Since 2001
the smart solution for Manhattan jobs

Customer Experience Supervisor

Company: Champion Teamwear
Location: Manhattan
Posted on: June 3, 2019

Job Description:

OverviewResponsible for providing quality and efficient customer service to customers through the daily management of a team of up to 20 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. The hours for this position are 9am - 6pm. Responsibilities

  • Follows-up on orders when necessary to ensure timely delivery.
  • Ensures professionalism and politeness with every customer by performing call monitoring for Customer Experience Representatives, (here after known as CE's) and assisting them with their questions and concerns regarding placed orders to enhance development, as well as providing these services.
  • Assists in expanding existing accounts by making new contacts or upselling products the customer is not currently using.
  • Sells products at established prices or mark-ups unless an exception is approved by a manager.
  • Corresponds with customers by phone, chat, e-mail, and voicemail, as well as ensures that staff is doing so within 1 business day from time of contact.
  • Promotes GTM by assisting customers with all web based tools, including TeamStore, Coaches Assistant, and Forward Pass accounts.
  • Ensures that CE's are logged into phone system and/or chat at all times to ensure all calls are answered.
  • Provide daily direction and communication to employees so that customer experience calls are answered in a timely, efficient and knowledgeable manner.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.
  • Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
  • Ensure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed or witnessed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
  • Communicates with appropriate staff or supervisor when concerns or issues arise.
  • Conducts annual performance reviews and makes recommendations for promotion, termination, and salary increases for all direct reports.
  • Assists with hiring, discharging, and development of CE Representatives.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, and other key performance indicators.
  • Manage by walking around. Be visible to answer questions.
  • Motivate and encourage agents through positive communication and feedback.
  • Holds one on one coaching sessions with each of their staff members monthly.
  • Keep track of attendance, paid time off, sick time, approval of time cards, and attendance.
  • Provide or collaborate with manager for weekly updates on wins & challenges of his or her staff members or department and provide action plans against these. QualificationsMinimum Education and Experience Required:
    • Associates or Bachelor's degree preferred and/or 3 years of sales and/or customer service experience.
    • At least 2 years of related customer service experienced preferred.
    • Strong interpersonal, written, communication and organizational skills.
    • Able to work independently as well as in a team environment.
    • Strong computer skills, working knowledge of MS Office (Word, Excel, Outlook).
    • Ability to handle confidential information with great sensitivity, good reasoning abilities, and sound judgment.
    • Ability to work with limited supervision, highly self-motivated.
    • Resourceful and well organized, works well under pressure, able to multi-task.
    • Thrives in a fast-paced environment. To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status EOE/AA: Minorities/Females/Veterans/Disabled Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly: Telephone: Email:

Keywords: Champion Teamwear, Manhattan , Customer Experience Supervisor, Other , Manhattan, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Staff VP Compliance, Medicare Risk Adjustment (PS21260)
Description: Staff VP Compliance, Medicare Risk Adjustment PS21260 Location: United States Requisition : PS21260 Post Date: May 03, 2019 Your Talent. Our Vision. At Anthem, Inc., its a powerful (more...)
Company: Anthem, Inc
Location: Topeka
Posted on: 06/21/2019

Locum Tenens Anesthesiologist Is Needed in Kansas (Topeka,KS)
Description: An exciting locum tenens anesthesiologist opportunity is now available in Kansas. CompHealth can assist physicians who do not have a KS license with
Company: CompHealth
Location: Topeka
Posted on: 06/21/2019

Direct Support Professionals and CMA
Description: Are you: 19 years or older A high school graduate or GED Qualified to drive a motor vehicle Looking for a meaningful job Help individuals with developmental disabilities
Company: Community Living Opportunities
Location: Topeka
Posted on: 06/21/2019

Certified Medication Aide (CMA)
Description: Job Description Legend Senior Living
Company: Legend at Capital Ridge
Location: Topeka
Posted on: 06/21/2019

Wait Staff
Description: OverviewThe Server performs guest service in the dining room by making sure that all dining room guests are seated at clean and properly set up tables, that all guests receive prompt attention, have their (more...)
Location: Topeka
Posted on: 06/21/2019

Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 45 million homeowners
Company: HomeAdvisor
Location: Topeka
Posted on: 06/21/2019

React Developer
Description: Title: React Developer Location: United States Job Number: 19205636 Our Fortune 20 client has an opening for a React Developer to assist with their technical content .com search team. This is a remote (more...)
Company: CTG
Location: Topeka
Posted on: 06/21/2019

Sitter Wanted - Employing Topeka, Kansas Babysitter
Description: What We're Looking For: br Hi there my name is CHRISTOPHER. I'm hoping to hire a babysitting service provider
Company: Sitter
Location: Topeka
Posted on: 06/21/2019

Retail Sales Associate
Description: Often times, people think that all retail positions are the same...and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Topeka
Posted on: 06/21/2019

Owner Operator / Lease Drivers - $6,000 - $12,000 Sign On Bonus
Description: CDL-A Owner Operator Lease Purchase OpportunitiesUp to 12k Sign-On Bonus for Solo or Team Drivers--CRST Specialized Transportation, Inc is a CRST International Company. Our Owner Operator truck drivers (more...)
Company: Specialized Transportation Inc
Location: Topeka
Posted on: 06/21/2019

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Manhattan RSS job feeds