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Client Care Representative

Company: KS StateBank
Location: Manhattan
Posted on: August 2, 2019

Job Description:

Do you enjoy helping people? Are you friendly and outgoing? Do you have strong communications skills? If so, KS StateBank has an opportunity just for you. We are currently looking for someone to join our team as a Client Care Representative at our Westloop location in Manhattan.As a Client Care Representative you will receive and respond to client communications across all markets while helping to resolve questions and issues in a way that best fits the client's needs. Candidates should be responsible and outgoing as well as adept at written and oral communication with proven interpersonal skills.SCHEDULE:--9:30 a.m. to 6:00 p.m., Monday - Friday 9:00 a.m. to 12:00 p.m., Saturday rotationESSENTIAL FUNCTIONS: Receive and respond to incoming telephone calls, and/or email from bank clients across all marketsMaintain current knowledge of bank's financial products, rules, regulations, policies and proceduresCourteously and promptly resolve customer questions and/or issuesEstablish and maintain effective business and working relationships with internal and external client baseListen to clients and recommend solutions tailored to fit their needsAdhere to Client Care StandardsWork as a team to meet and address client needs in a timely and efficient manner EXPERIENCE & QUALIFICATIONS: A high school diploma or GED is requiredAn associate or undergraduate degree is preferredA minimum of two years of customer service experience is preferredPrevious bank experience is preferred TECHNICAL SKILLS & ABILITIES: Solid customer service abilitiesAbility to define problemsAble to multi-task and make quick decisionsStrong written and verbal communication abilities with emphasis on phone and computer skillsGood math abilitiesDetail orientedResponsible and outgoingAdept at writtin and oral communications with great interpersonal skills Employee benefits include 401k, health, dental and vision insurance and paid time off.--Equal opportunity employer.

Keywords: KS StateBank, Manhattan , Client Care Representative, Other , Manhattan, Kansas

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