APS Senior Consultant - Remote U.S.
Posted on: January 8, 2022
ABOUT AVAYA Businesses are built by the experiences they
provide, and every day millions of those experiences are delivered
by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next
for the future of work, with innovation and partnerships that
deliver game-changing business benefits. Our cloud communications
solutions and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY
Role is remote in the U.S. Applicants must already reside in the
U.S. and this role is not eligible for sponsorship. The Senior
Solution Delivery Consultant manages the presales, architecture,
design, development and support of scalable, application-sequenced
engagement solutions to address the enterprise-wide opportunities
of Avaya customers.
To be successful in this role you will self-starting team player
designing and driving collaborative solutions across all types of
voice and digital communication channels.
ABOUT THE RESPONSIBILITIES Works as a trusted advisor with the
customer in identifying business problems and use cases across
multiple communication technologies including Social Media, Async
Messaging, Video, Chat, Email, SMS, and Voice.
Provides thought leadership in the strategic design process and
translates business needs into technical systems solutions,
preparing technical documentation for developers and assisting with
development of test plans
Researches, architects, designs, writes and tests new software
Enhances existing systems by analyzing and identifying areas for
Designs reporting solutions to satisfy business needs
Manages the integration of hardware, software and customer back-end
Possesses project leadership responsibilities for complex
Maintains systems by monitoring, identifying and correcting
Assists with writing deployment and operational documentation
Collaborates closely with other team members in a virtual work
Consults clients/colleagues concerning the maintenance and
performance of software systems and asks questions to obtain
information, clarifies details and implements information, and
investigates new technologies
Constantly updates technical knowledge and skills by attending
in-house and/or external courses, reading manuals and accessing new
Demonstrates problem-solving and lateral thinking as part of a
team, or individually
Follows technical troubleshooting methodology
Manages the technical correctness and completeness of integrated
system designs and provides solutions to a diverse range of complex
Contributes to the development of company objectives and principles
and achieves goals in creative and effective ways
Shares new knowledge and lessons learned as training for other team
Mentors others as a technical subject matter expert
Translates complex concepts and designs into simple to follow
ABOUT THE REQUIREMENTS EXPERIENCE:
Proven experience with application integration and complex
SKILLS & COMPETENCIES:
Must be comfortable speaking/presenting content
Must be Detail Oriented.
Time Management and Self Management skills expected.
Must be effective in a virtual working environment.
Web API (Application Programming Interface) experience
VMware knowledge required
CSP (Common Services Platform) and Kubernetes/Docker knowledge
Understanding of basic networking principals required
Must have a strong customer focus
Knowledge of unified communication and contact center
Tier 1- and 2-level troubleshooting skills.
Ability to present oneself in a professional manner at all
Cross-organizational effectiveness and thought leadership.
Excellent English oral and written skills.
Up to 25% travel may be required occasionally.
Requires a Bachelor's degree in either Information Technology,
Industrial Engineering, Computer Science, or a technical-related
field, plus proven work-related experience.
EXPERIENCE 5 - 8 Years of Experience EDUCATION Bachelor degree or
equivalent experience FOOTER Avaya is an Equal Opportunity employer
and a U.S. Federal Contractor. Our commitment to equality is a core
value of Avaya. All qualified applicants and employees receive
equal treatment without consideration for race, religion, sex, age,
sexual orientation, gender identity, national origin, disability,
status as a protected veteran or any other protected
characteristic. In general, positions at Avaya require the ability
to communicate and use office technology effectively. Physical
requirements may vary by assigned work location. This job
brief/description is subject to change. Nothing in this job
description restricts Avaya right to alter the duties and
responsibilities of this position at any time for any reason. You
https://www.avaya.com/en/privacy/policy/ and applicable Privacy
Statement relevant to this job posting accessible at
https://www.avaya.com/en/documents/info-applicants.pdf. For Job
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Keywords: Avaya, Manhattan , APS Senior Consultant - Remote U.S., Professions , Manhattan, Kansas
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