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APS Senior Consultant - Remote U.S.

Company: Avaya
Location: Manhattan
Posted on: January 8, 2022

Job Description:

ABOUT AVAYA Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at ABOUT THE OPPORTUNITY Role is remote in the U.S. Applicants must already reside in the U.S. and this role is not eligible for sponsorship. The Senior Solution Delivery Consultant manages the presales, architecture, design, development and support of scalable, application-sequenced engagement solutions to address the enterprise-wide opportunities of Avaya customers.
To be successful in this role you will self-starting team player designing and driving collaborative solutions across all types of voice and digital communication channels.
ABOUT THE RESPONSIBILITIES Works as a trusted advisor with the customer in identifying business problems and use cases across multiple communication technologies including Social Media, Async Messaging, Video, Chat, Email, SMS, and Voice.
Provides thought leadership in the strategic design process and translates business needs into technical systems solutions, preparing technical documentation for developers and assisting with development of test plans
Researches, architects, designs, writes and tests new software solutions
Enhances existing systems by analyzing and identifying areas for improvement/modification
Designs reporting solutions to satisfy business needs
Manages the integration of hardware, software and customer back-end solutions
Possesses project leadership responsibilities for complex projects
Maintains systems by monitoring, identifying and correcting software defects
Assists with writing deployment and operational documentation
Collaborates closely with other team members in a virtual work environment
Consults clients/colleagues concerning the maintenance and performance of software systems and asks questions to obtain information, clarifies details and implements information, and investigates new technologies
Constantly updates technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
Demonstrates problem-solving and lateral thinking as part of a team, or individually
Follows technical troubleshooting methodology
Manages the technical correctness and completeness of integrated system designs and provides solutions to a diverse range of complex problems
Contributes to the development of company objectives and principles and achieves goals in creative and effective ways
Shares new knowledge and lessons learned as training for other team members
Mentors others as a technical subject matter expert
Translates complex concepts and designs into simple to follow examples
Proven experience with application integration and complex technology systems.

Must be comfortable speaking/presenting content
Must be Detail Oriented.
Time Management and Self Management skills expected.
Must be effective in a virtual working environment.
Web API (Application Programming Interface) experience preferred
VMware knowledge required
CSP (Common Services Platform) and Kubernetes/Docker knowledge preferred
Understanding of basic networking principals required
Must have a strong customer focus
Knowledge of unified communication and contact center solutions.
Tier 1- and 2-level troubleshooting skills.
Ability to present oneself in a professional manner at all times.
Cross-organizational effectiveness and thought leadership.

Excellent English oral and written skills.
Up to 25% travel may be required occasionally.
Requires a Bachelor's degree in either Information Technology, Industrial Engineering, Computer Science, or a technical-related field, plus proven work-related experience.
EXPERIENCE 5 - 8 Years of Experience EDUCATION Bachelor degree or equivalent experience FOOTER Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

Keywords: Avaya, Manhattan , APS Senior Consultant - Remote U.S., Professions , Manhattan, Kansas

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