Hosted Voice Technician

Company: Twin Valley
Location: Manhattan
Posted on: June 18, 2022

Job Description:

Job DescriptionTwin Valley Telephone, Inc. is seeking a highly motivated individual with familiarity of rural telecommunications industry and services to fill the position of Hosted Voice Technician. The Hosted Voice Technician will primarily configure, test, and install business class IP phone services. The successful candidate will have an in-depth understanding of VoIP telephony installation methods and outstanding trouble shooting skills. Essential Job Functions and Requirements:

• Implement and support Sales/Sales Engineer with hosted phone installations – site survey, install and training
• Install hosted phone services, firewalls, switches, and internal wiring
• Work with team/lead to design and test hosted voice phones to ensure minimal interruption during cutover
• Troubleshoot and analyze voice issues utilizing basic troubleshooting skills
  • Coordinate with Sales Engineer/Lead to ensure all hardware and software is up to date and bug free
  • Technical knowledge associated with PBX and VOIP phone systems, network, and back-office connectivity Education and Experience:
    • PBX phone system and SIP phone experience
    • Ability to perform clean cabling and installations
    • Experience with design and implementation Hosted PBX, VOIP or Key Systems
    • Proficiency documenting and communicating technical situations with internal and external teams
    • Associate degree or 2 years of relevant job experience Skills/Knowledge/Abilities:
      • Excellent customer service skills
      • Excellent oral and written communication skills
      • Ability to communicate at the technician as well as customer level

Keywords: Twin Valley, Manhattan , Hosted Voice Technician, Professions , Manhattan, Kansas