Customer Service Representative

Company: Manko Window Systems, Inc.
Location: Manhattan
Posted on: June 20, 2022

Job Description:

Love working with people and being a problem solver? This position is for you! Interstate Glass (a branch location for Manko Window Systems, Inc.) in Junction City, Kansas is seeking a friendly, outgoing, positive individual with outstanding customer service, administrative and communication skills. This individual is responds to customer inquires and resolves issues or complaints. In addition, will interact with customers either face to face, by phone, email, or fax. Will enter customer orders received by phone, email, or fax. The Customer Service Representative is expected to have superb organizational and time management skills. As well as able to accurately follow instructions with the ability to multitask and acclimatize in a fast-paced environment. Duties/Responsibilities: Answer and direct phone calls with a multi-line phone system in a polite and friendly manner Coordinate requests with customers Handle customer service calls & emails in a timely & professional manner Resolution of customer issues & complaints Generate quotes for glass, auto glass, and other services Submit orders which receive in person, phone, email, or fax for billing Operate standard office equipment Be proficient with Microsoft Office (Word, Excel, Outlook) Manage petty cash Work professionally with customers, employees, and vendors Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal skills and customer service skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent organizational skills and meticulous attention to detail. Ability to work under pressure and meet tight deadlines. Proficient with Microsoft Office Suite or related software. Required Education and Experience: High School diploma or equivalent Two (2) years of experience in an office environment Current Driver's License Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday Employment Type: Full Time Years Experience: 1 - 3 years Salary: $16 - $18 Hourly Bonus/Commission: No

Keywords: Manko Window Systems, Inc., Manhattan , Customer Service Representative, Sales , Manhattan, Kansas